We process every order within 24 hours. Due to high demand and our careful quality control, the current regular delivery time is 5 to 7 business days. As soon as your package leaves our warehouse, you will automatically receive an email with your tracking information.

You can track your shipment anytime via the “Track Order” option in our main menu. Just enter your order number and email address there to see the current location of your package in real time.

Your satisfaction is our top priority. Thanks to our 30-day money-back guarantee, you can test the device at your leisure. If something is not to your satisfaction, simply send us a short message via the contact form. Our team from Hamburg will find a solution for you within a few hours.

We offer you maximum security when shopping. You can conveniently pay via PayPal, Klarna (invoice purchase), credit card, or Apple Pay. All transactions are encrypted according to the highest security standards.

We operate worldwide to guarantee the highest availability and quality. Our logistics network includes strategic central warehouses in Europe, the USA, and Asia. Since we subject every device to strict quality control and calibration before shipping, we plan a buffer of 5 to 7 business days. This ensures that your Luminis original arrives in perfect condition. You will incur no customs fees or complicated international procedures – we take care of the entire process.